Frequent Questions

 

I have not received my purchase confirmation


The confirmation of your purchase comes immediately to the email that you have left us in contact with, be sure to check the Spam, unwanted or other tray of your email as it is possible that it arrived there. In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together.


Why does the confirmation arrive in the Spam, Junk or Others tray?


Your email security filters the emails you talk to the most often and the brand new ones often go to referral inboxes. So you can add us as a contact or simply check that our responses reach your main tray.


How do I know if my size is correct?


Because our sizes are international sometimes they differ from those we are used to in Spain, so please refer to our size guide that
you'll find at the bottom of every page.
Remember that even so and the footwear does not fit you, you only need to give us notice to be able to make the corresponding change.


I already received my order number, now what do I do?


Once your order number has been received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the Correos system may not yet be updated, so we ask you to try again in the next 5 business days.
I received my tracking number but no information appears or it appears as missing or missing.
As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share orientative search platforms to be able to consult the movement. We recommend starting the tracking within the following business days.


Where do you send my orders?


We send them by post. In your first search, information such as "pending deposit" "pre-registered" or others may appear, do not worry that it is the same that appears by default when created. You will be able to know more information about the delivery and / or estimate in the following business days.


Why haven't I received my order?


If we have confirmed your order # and tracking # it means that your order is in progress and we are respecting the established times. If you have any questions, you can read our section on shipments and others at http://bit.ly/correostracking
If we are outside the established deadlines, do not hesitate to let us know your concern with your order # to support@caponway.com